Frequently Asked Questions
Terms & Conditions
New boxes become available for purchase on the 1st of every month. You have up until the last day of the month to receive the following months box.
Billing occurs on the 11th of the month. For your first sign up, you will be charged immediately and then moving forward on the 11th of every month until you cancel.
ALL 4 SUBSCRIPTION PLANS WILL AUTO-RENEW AT THE END OF THE TERM UNLESS CANCELLED.
Box will ship on the 4th of the month or the closest business day.
Shipping is estimated to take 3-5 business days but we can not be held responsible for any delays with Canada Post or UPS due to weather or any other factor out of our control.
If you choose to sign up to a 3, 6 or 12 month plan then you are agreeing to be billed for all of these months. This is why we offer a lower monthly cost for these boxes. You may cancel your subscription at any but you will still be charged for the remaining boxes on your plan, your plan will just not be automatically renewed at the end of the chosen period i.e 3, 6 or 12 months) Please email us at firstname.lastname@example.org if you have any further questions.
If you are not completely satisfied with The Craft and Tea box you can cancel
before you are renewed for the next shipment which is the 11th of the month. You will need to log in to your account to cancel or email email@example.com
If you miss the renewal date on the 11th, your membership will be automatically renewed therefore you will be unable to receive a refund and your box will be shipped to you on or around the 4th of the following month.
By completing your checkout, you confirm that your subscription will automatically renew if not cancelled before the 11th of the month and your credit card will automatically be charged the subscription price.
SORRY – WE DO NOT OFFER REFUNDS ON BOXES THAT HAVE ALREADY BEEN SHIPPED.
The contents of the boxes are kept a surprise, if you don’t like the box contents, be sure to e-mail and give us your feedback - firstname.lastname@example.org.
When do I get billed?
When do boxes ship?
Subscription ship on the 4th of the month (or closest business day)
Can I cancel?
Of course, we do not want to be a company that makes it very difficult to cancel an ongoing subscription. You'll find the "manage my subscription" button at the bottom of our "subscribe" page.
How much is shipping?
Flate rate of $7.95 per box within Canada and $9.95 for US and estimated delivery time is 3-5 business days.
What is The Craft and Tea Box?
We believe taking time for yourself is a necessary part of living, especially in today's world. Saying that, we know that it’s easier said than done.
How does it work?
There are 4 plans available for you to choose from: Monthly , 3 months, 6 months, or 12 months. Subscriptions auto-renew according to your plan at the end of the subscription cycle. You can cancel anytime before your renewal date (11th of the month) to not be renewed.