Frequently Asked Questions

When do I get billed?


You will be billed right away for your first box when you place your first order. Signing up for The Craft and Tea Box means opting into a membership that bills you for your subscription box every month. All subscriptions renew on the 11th of each month, in advance of your next shipment. Cancel anytime before your renewal date to not auto-renew. Boxes ship on or around the 4th of the month.




When will I get my first box?


You first box will ship the first week of next month around the 4th. You can email us at hello@thecraftandteabox.com to request your tracking number. The only exception would be if you sign up for a one time purchase, then these boxes ship within 3 business days.




How can I cancel?


We will be sad to see you go, but you can cancel your subscription at any time. Just log in to your Craft and Tea account and follow the instruction to cancel. If you have committed to a multi-month subscription (3, 6 or 12 months) and have boxes left to receive, you will be billed for & shipped the remaining boxes. Upon completion of your subscription, you will automatically be renewed on a month-to-month subscription unless otherwise cancelled. If you request to cancel before the end of the initial commitment period, there is a cancellation fee of $49 CAD You must cancel your subscription before the 11th of the month. All cancellation requests received after the 11th of the month will apply to the following renewal.




How much is shipping?


Flate rate of $7.95 per box within Canada and $9.95 for US




What is The Craft and Tea Box?


We believe taking time for yourself is a necessary part of living, especially in today's world. Saying that, we know that it’s easier said than done. At The Craft and Tea Box, we carefully choose craft kits and tea's from small business owners and put them together in a box which is conviniently delivered to your door every month to make it much easier to just take some time JUST FOR YOU every month. Get comfy. Put the kettle on. Get creative.




How does it work?


There are 4 plans available for you to choose from: Monthly , 3 months, 6 months, or 12 months. Subscriptions auto-renew according to your plan at the end of the subscription cycle. You can cancel anytime before your renewal date (11th of the month) to not be renewed. For the 3,6 or 12 plans, you can cancel any time before it renews - however you will still receive the remaining boxes from your plan before your subscription ends and will not be refunded for the remaining months. Your subscribtion will just not renew at the end of your commitment period.




My box arrived damaged, what happens next?


Sorry your items didn't arrive as expected! Sometimes products get damaged during shipping but we can fix it. Just email us pictures of the damaged product to hello@thecraftandteabox.com and we will be happy to replace any damaged items.




What if I need to skip a month or put my subscription on hold?


If you want to change or cancel your subscription, please log into your Craft and Tea account and follow the instructions. If you have signed up for a 3, 6 or 12 month subscription, you will still be charged for the remaining boxes if you cancel before the end of your commitment term. If you have any questions you can email hello@thecraftandteabox.com and we will be happy to help.